Parliament’s portfolio committee on home affairs has launched an official Twitter page in an effort to strengthen its reach to clients.
The page, with the handle @PConHomeAffairs, will bridge the “communication gap” between the department of home affairs and the people requiring services from the department.
“If we are to enhance service delivery to the required standards, we must be willing to adapt to changes in the environment in which we operate. Social media presents an opportunity for instantaneous communication with the public and will assist in providing first-hand information about their daily experiences at Home Affairs offices,” chairperson of the committee Bongani Bongo said in a statement.
He said effective oversight required a variety of voices to be heard in order to achieve balanced views.
“People must realise that oversight does not only mean highlighting negatives, it should also highlight those departmental systems that are working to enable the department to replicate positives across it’s system and improve service delivery.”
The committee will use Twitter to respond directly to issues raised on the platform.
The handle is fast receiving a plethora of issues.
Ti whom it may concern can you please assist me with this Pending Id application reference 00057256557 I applied 17august 2017
— emmanuel (@bucema1) July 24, 2019
Home Affairs Committee Launches Twitter Page https://t.co/OFWfGzMOyS pic.twitter.com/8UwNEHFLHD
— Portfolio Committee On Home Affairs (@PConHomeAffairs) July 22, 2019
Home Affairs Committee Launches Twitter Page https://t.co/OFWfGzMOyS pic.twitter.com/8UwNEHFLHD
— Portfolio Committee On Home Affairs (@PConHomeAffairs) July 22, 2019
The Citizen
