Military Ombud opens office in Bloemfontein

A senior investigator at the Ombud, Thuli Nyandeni.

The Military Ombud’s office is investigating eight cases in its first month of operation in the Free State. The Military Ombud ensures that complaints against the South African National Defence Force (SANDF) are resolved in a fair, economical and expeditious manner. A senior investigator at the Ombud, Thuli Nyandeni, currently stationed at Tempe in Bloemfontein, said they investigate complaints against the SANDF from current and former members of the defence force regarding their conditions of service. Nyandeni said they also look at complaints from the public regarding the official conduct of a member of the defence force.
Nyandeni said the kind of complaints defence force members or the public can lodge, are recruiting procedures, advertising and selection criteria, appointment procedures, job classifications, deployment benefits and accommodation problems.
All complaints must be handed in at the Ombud’s office in writing on a prescribed form. Nyandeni said the Ombud can refuse to investigate a matter when the investigation might undermine the channels of command, or constitute insubordination in the SANDF. Members must also have exhausted the mechanisms available under the Individual Grievances Regulations 2010 before they can turn to the Military Ombud for help. The Military Ombud can be contacted at 051-402-2058 or – André Grobler