Public Protector’s office inundated with service delivery complaints

Public Protector, Busisiwe Mkhwebane. Photo: Mark Steenbok

The office of the Public Protector (PP) is being inundated with issues that could have been dealt with at municipal level.

This was revealed by Busisiwe Mkhwebanes’ spokesperson, Oupa Segalwe, who says their caseload is increasing and the PP’s office needs a relief. During her countrywide roadshow, while visiting the JB Marks municipality which includes Potchefstroom, she said municipalities should establish a complaint and resolution mechanism to deal with service delivery complaints.

Segalwe says the PP is on a nationwide drive around the country, persuading municipalities to establish those kinds of mechanisms within their own establishments. He says this is in a bid to find some level of relief and to also empower local communities.

“All that we are doing is to say to them go back to basics, establish these kinds of units because everywhere else you look there are these customer services, especially in the private sector. We want government institutions to deal with that kind of complaints at that level and we want to encourage people to start there when they’re dissatisfied with the services they’re getting from the government. Only come to the public protector’s complaint body as a last resort,” says Segalwe.

Lucky Nkuyane / OFM News