FS Consumer Court clamps down on unethical business

Department of Small Business Development, Tourism and Environmental Affairs MEC, Makalo Mohale

Twenty four cases related to consumer complaints were brought before the Consumer Court during November and December 2020.

This comes after a drive that saw the Department of Small Business Development, Tourism and Environmental Affairs (Destea) hold more than 700 inspections in business and residential areas throughout the Free Sate.

According to the department, the year 2020 presented additional challenges because of the national lockdown and many businesses either unduly hiking up their price or selling expired and illicit goods.

“As part of its mandate, Destea provides Consumer Protection Services to the people of the Free State in order to educate them about their consumer rights and responsibilities. The service includes consumer education, consumer complaints investigations, inspections and consumer affairs court/litigations,” read a statement by the department.

MEC Makalo Mohale inaugurated the Consumer Affairs Court made up of 10 legal practitioners with a special interest in consumer rights. He directed the officials of the Consumer Court to enforce economic justice by applying policy and ensuring the economy is inclusive and fair.

“As we create our own economy, we have to make sure that our people are treated fairly and get value for their money from the products or services they procure,” said MEC Mohale.

The Consumer Protection Service is provided by Destea to all citizens who feel aggrieved by businesses in the Free State. This service is free of charge. Consumers are requested to have all relevant information, including documents like quotations, receipts and delivery notes where applicable.

For more information, please contact the Free State Consumer Protector, Timothy Radikeledi at 082 773 9949.