Due to the closure of the offices of the South African Social Security Agency (Sassa) during lockdown, beneficiaries are not allowed to visit SASSA offices to apply food parcels. However, applicants can call the toll-free number or customer care number.
According to the Sassa spokesperson in the Free State, Motshewa Maleka, applicants will be required to provide all relevant information such as their name, surname, ID number (ID numbers of the family members in the household) and the reasons for the application, such as how the lockdown has affected their financial status.
Maleka further explained that Sassa will focus on beneficiaries who did not receive grants in April 2020, because their grants were suspended; temporary disability grants that lapsed in March; children who turned 18 after lockdown and were in receipt of social grants which has since lapsed; as well as beneficiaries who experienced challenges accessing the social grants in April 2020, for reasons such as losing their cards, faulty cards, failed bank verification, or fraud.
They will also focus on persons over 60 years of age; caregivers with new-born babies who would have applied but have not been able to do so as a result of the lockdown; citizens experiencing undue hardship as a result of the lockdown but are not in receipt of Unemployment Insurance Fund (UIF), salary or wage, income from any other source; as well as thosewho do not have the means during lockdown to generate an income.
She said the public can call between 08:00 and 16:30 weekdays on the toll-free number 0800 60 10 11.