Officials of the Road Accident Fund (RAF), who are helping community members, visited the community of Botshabelo recently. They gathered at the Kaizer Sebothelo Stadium in Botshabelo.
According to Thandeka Ngwenya, media and public relations specialist, the purpose was to offer the claimants a range of services. Community members were given the opportunity to claim directly from the fund as well as to check their outstanding claims and to lodge enquiries.
Primrose Mtshali, RAF regional general manager from Johannesburg, said service
delivery and making a difference to claimants and everyone affected by the scourge of road crashes were at the heart of the community outreach.
Assistance was provided with the registering of new direct claims, consolidation of required documents, finalising settlement offers and reporting of alleged cases of misconduct against unscrupulous personal injury representatives or touts defrauding unsuspecting claimants.
Community members were encouraged to bring their identity documents to the event for enquiries and information on their claims.
Relevant information needed to be provided for new claims also had to be included.
A total of 20 car seats were handed over to mothers of newborn babies at the Botshabelo Hospital on Friday. The mothers were delighted at receiving an early Christmas present from the RAF.
Claimants who were unable to attend the event were advised to visit the RAF offices at Bloemfontein Customer Service Centre, 42 Charlotte Maxeke Street, or the hospital.
Ngwenya told the media that the Service Centre was accessible to claimants and their families in the Free State region at the following places: Pelonomi Hospital (Bloemfontein), Bongani Hospital (Welkom), Monapo in Qwaqwa, as well as the Parys Hospital (Parys), Boitumelo Hospital (Kroonstad), and Thebe Hospital (Harrismith).
Thapelo Ramotebele (45) said he was glad about what the RAF had done. Ramotebele, who was involved in a car accident about a year ago, said he was happy to be able to put in his claim not far from home as he did not have enough money for transport.
“It was not easy for me to travel to Bloemfontein in order to go ahead with my claim. At some stage, I was even planning to give up as I could not afford the transport money. I am grateful and believe that in the end, I will be paid after the accident that has left me crippled,” he said. – Matseko Ramotekoa