Following Thursday night’s thunder and lightning storms, the University of the Free State (UFS) has revealed that its network infrastructure suffered a direct lightning strike. As a result of the strike, no telephonic inquiries can be made to the UFS until the matter is resolved.
In a statement released on Friday morning, the University revealed that while it’s call centres where registrations will be done suffered damage, the Information Communication Technology (ICT) department is currently working to resolve the problem.
“We are encountering challenges with the digital telephone infrastructure, which implies that all telephonic communication to and from the campus is disabled. This includes connectivity to our call centres and help desks, which are servicing the 2018 registrations,” the statement read.
The University anticipates that these call centre and help desk services will not be running for at least four (4) hours. Work-arounds are being put in place to address the problem, and ICT will keep the university and community informed of progress in this regard.
Telephone servers on both the Bloemfontein and Qwaqwa Campuses are down. Walk in registration will still continue as normal in the Callie Human Centre on the Bloemfontein Campus.
Please note that the university can be reached through cell phone calls to individuals, but not through the 051 401 9111 number. It is important to note that the online registrations are not affected by this. Students can continue to register online.
Statement issued by UFS
Complied by Pulane Choane